Self Storage FAQs
Are moving amenities available at every location?
Yes – in addition to our moving and packing supplies, we have moving carts or hand dollies available at our facilities.
Can I buy boxes and packing supplies at your storage facility?
Yes! If you’re about to move into a storage unit, our facility offers moving and storage supplies that help protect your belongings. Our supplies range from boxes, packing tape, mattresses, and furniture covers to much more!
What does Climate Controlled, or Temperature Controlled really mean?
Our building is designed to keep the loading areas and storage areas of the building at least 10°C in the Winter, and at most 29°C in the Summer. This ensures a comfortable temperature for you while you move, and a safe environment for your belongings while they're stored.
Can I reserve a storage unit?
Yes, you can conveniently reserve a unit online, over the phone, or in person for free! Tell us when you’d like to move in, and once that date is confirmed, we will hold that exact unit for you.
What pricing tiers do you offer?
For your convenience we offer 4 pricing tiers:
- Value - ideal for those seeking affordability without compromising on quality. Second & Third floor units.
- Classic - our most popular units, on the ground floor or within 100' of the elevator.
- Premium - if you're a frequent user looking for convenience, our premium units are located either on the ground floor within 100' of the loading bay, or within 40' of an upper-floor elevator.
- Elite - exclusive ground-floor units for ultimate accessibility. Extended access hours (enjoy 1 hour earlier and 1 hour later access). Protection Plan included in your stay. Free remote control for the overhead bay doors.
How do I access my storage unit?
You, your selected family, and any business associates can access your unit with our secure keypad entry using a personal security code. Individual units are protected by a lock that is only accessible by the customer. Only contacts you authorize will be able to access your unit.
How long can I rent a unit?
Rent your unit for as long (or short) as you need! We offer month-to-month leases and bill in one-month increments. Our goal is to make your storage experience as simple and easy as possible.
How much does a storage unit cost?
A storage unit’s cost depends on the size and features of the unit. The larger the unit, and the more features you require, the price is likely to change. We recommend reviewing your storage requirements and comparing unit sizes to find something that fits your budget and your belongings.
How much notice do I need to give before moving out?
Please give 2 weeks' notice before moving out of a unit.
What type of storage units are available?
We offer our customers a variety of storage units. All of our units are climate-controlled storage, temperature-controlled storage, and humidity-controlled storage.
When are payments due?
We can arrange automatic monthly payments. All payments are due on the 1st, so you know exactly when your payment is due every month.
When can I receive help from a team member regarding a rental?
You can always receive help from a team member during our business hours. We are currently open every day from 9:00am - 6:00pm!
What size storage unit is right for me?
Finding the right storage unit depends on the number of possessions you plan on storing at our facility. The more items you have, the more space you'll need. At our facility, you can find a variety of storage unit sizes to fit your specific needs. You can choose from small locker-sized units to larger spaces perfect for business inventory. It's important to know what you plan to store ahead of time so that you have an idea of the space needed to fit all your belongings comfortably. If you need help determining what size unit you need, our knowledgable staff can help you select a suitable self storage unit.
How do I rent a storage unit online?
Simply click on the "Find Storage" button at the top of our website to find a unit that fits your needs! Then click either "Rent" or "Reserve" to complete the simple process of booking a unit.
How high is a storage unit?
Our storage units are 8 feet tall!
What is a "Plus" Unit?
Discover our exclusive “Plus” units – more space, same price. Due to structural steel elements, these units offer additional square footage at no added expense.
More Space, Same Price: Enjoy larger units at standard prices.
Free Bonus Space: Structural steel areas come at no extra cost.
What is a Space-Smart Discount?
At Kitchener Self Storage, we believe in fair pricing and maximizing value for our customers. That’s why we offer space-smart discounts for units with small structural intrusions.
How It Works:
If your unit has a minor intrusion caused by a structural element, such as a steel beam, we’ve got you covered. Enjoy a discount on your rent equivalent to the space affected by the intrusion. For example, a 2 sqft intrusion in a 5x5 unit results in an 8% discount.
Experience Value with Every Square Foot
We’re committed to providing you with the best value for your storage needs. Ask us about our space-smart discounts and reserve your discounted unit today.
